November 19, 2014

OMHA Requests for Improving the Appeal Process: DIY Initiatives

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During the recent Office of Medicare Hearings and Appeals (OMHA) Medicare Appellant Forum held on October 29, 2014, in Washington, D.C., Chief Administrative Law Judge (ALJ) Nancy Griswold indicated that the current OMHA initiatives were moving ahead, but slowly. Judge Griswold also advised the group of 80 in-person attendees, and roughly 500 webinar attendees, that OMHA was committed to reducing the backlog and would shortly be putting out a call to the provider community for comments and suggestions to reduce the ALJ’s backlog. 

On November 5, 2014, OMHA released a Request for Information, Medicare Program: Administrative Law Judge Hearing Program for Medicare Claim Appeals (OMHA-1401-NC) in the Federal Register. 

OMHA is seeking suggestions and comments regarding their current initiatives (Statistical Sampling and Settlement Conference Facilitation Pilots), suggestions for additional initiatives, and suggestions for changes to the regulatory framework to streamline the adjudication process. Comments can be sent electronically or by mail, but must be received no later than 5:00 PM Eastern Standard Time on December 5, 2014. A copy of the request can be found at https://www.federalregister.gov/articles/2014/11/05/2014-26214/medicare-program-administrative-law-judge-hearing-program-for-medicare-claim-appeals. Comments can also be made through a link from this page.  

Background

The first Medicare Appellant Forum, held on February 12, 2014, provided the appellant community with an update on the status of OMHA operations and set forth information on a number of OMHA initiatives designed to mitigate the backlog in processing Medicare appeals at the Administrative Law Judge level. Staff from the Centers for Medicare and Medicaid Services (CMS) and the Departmental Appeals Board (DAB) also participated in the forum and shared information and perspective.

Following the February Medicare Appellant Forum, OMHA implemented two pilot programs to provide appellants with options they could use to address claims at the ALJ level of appeal, as well as reminding the provider community of its existing right to escalate a request for appeal to the DAB when the adjudication timeframe is not met. Additional information on the two pilots noted below can be found on OMHA’s Web site, http://www.hhs.gov/omha. Specifically, the OMHA pilots include: 

  • Providing Medicare Part A appellants with an option to use statistical sampling during the Administrative Law Judge hearing process, which will enable appellants to obtain a decision on large numbers of appealed claims based on a sampling of those claims.
  • Providing Medicare Part B appellants with an option for settlement conference facilitation, which will provide appellants with an independent OMHA facilitator to discuss potential settlement of claims with authorized settlement officials.

In addition to outlining steps and initiatives to increase productivity and efficiency, the OMHA Medicare Appellant Forum held on October 29, 2014, provided an update on the current pilot initiatives. As of the date of that forum, no providers had engaged in the OMHA Statistical Sampling initiative. OMHA cited the narrow timeframe for eligible claims allowed under that initiative, which permitted only appeals filed between April 1, 2013, and June 30, 2013, or those currently assigned to an ALJ, for the lack of provider participation. The fact that a sample of claims would be assigned to one judge whose decisional overturn rates would determine the outcome for an entire universe of claims seemed to be another stumbling block for provider participation in the initiative. As for the Settlement Conference Facilitation, which addresses Part B claim appeals, only one provider had engaged in a settlement negotiation with CMS and that negotiation did not lead to a settlement. 

Information Requested

OMHA is seeking input from the public on the current initiatives being undertaken at the ALJ level, as well as suggestions for additional initiatives which could be undertaken at OMHA to address the Medicare claim and entitlement appeals workload and backlog at the ALJ level. Input is sought on the following topics and questions:

  • Are there suggestions related to the current initiatives for addressing the increased workload and/or backlog of appeals at the Administrative Law Judge level that comply with current statutory authorities and requirements?
  • Are there other suggestions for addressing the increased workload and/or backlog of appeals at the Administrative Law Judge level that comply with current statutory authorities and requirements?
  • Are there any current regulations that apply to the Administrative Law Judge level of the Medicare claim and entitlement appeals process that could be revised to streamline the adjudication process while ensuring that parties to the appeals, as defined at 42 CFR 405.902 and 405.906, are afforded opportunities to participate in the process and are kept apprised of appeals related to claims submitted by them or on their behalf?

Even though OMHA is asking providers to weigh in on these issues, it is still ultimately up to it to make the final call. So, for now, providers must wait and see what OMHA does with the information it receives. But make no mistake, even with the acceptance of the CMS Administrative Agreement by many providers, hundreds of thousands of ALJ appeals still exist in the pipeline and OMHA’s current workload per ALJ is admittedly not sustainable. OMHA is committed to resolving the backlog as soon as practicable, and now you have a chance to fashion what that initiative might look like.

About the Author

Steven Greenspan serves as Vice President of Regulatory Affairs at Executive Health Resources (EHR) and is responsible for overseeing EHR’s regulatory research and hospital advocacy efforts, and collaborates closely with the EHR’s appeals management teams to offer support on complex Medicare, Medicaid, and Commercial Appeals matters.

Contact the Author

sgreenspan@ehrdocs.com

Comment on this Article

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Steven Greenspan, JD, LLM

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