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Updated on: June 22, 2012

RAC Alert!

Original story posted on: December 15, 2008

CMS to Answer Questions About Claims During the RAC Demonstration.

CMS Gives Providers Email Address for Information


CMS is advising providers to send any unanswered questions about RAC claims that are in the appeal process or that providers, for some reason, cannot answer to this email address: RAC@cms.gov.


A CMS spokesperson told RACMonitor.com that some providers have been asking questions of their associations. CMS said that it would “be helpful for providers to have a particular point of contact to get their questions answered since they can no longer go to the RACs.”


CMS also advised providers against sending personal health information to the email address.


On November 4, 2008, CMS, as required, imposed an automatic stay in the contract work of the four Recovery Audit Contractors (RAC) program. This action was the result of protests filed by two unsuccessful bidders for the RAC program with the Government Accountability Office (GAO).


Chuck Buck

Chuck Buck is the publisher of RACmonitor and is the program host and executive producer of Monitor Monday.

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